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Do you
take payment over the Internet?
You can choose to make payment either
offline or online. We are satisfied
that transactions off-line are the safest
way to conduct business, especially
when dealing with larger sums. This
way none of your personal details are
held on our system and you are protected
from fraud. What's more we've never
had a problem with it! Other benefits
of Off-line payment are that our liability
is reduced. We also prefer to talk to
our clients so we can discuss your options.
Alternatively you can use our online
order system. We use Barclays Verified
by Visa & Mastercard secure code
for secure online transactions. A unique
password is sent to you via email which
enables you to access the Barclays secure
online order form, enter your credit
card details. The purchase limit for
online transactions is at our discretion.
Please contact us for more information.
Email:info watchesleader.com
There is a 2% charge for all online
transactions. Unfortunately we do not
accept American Express online.
What does 10/10 mean?
This is a mark out of 10 that we give
all our watches. If a watch is 10/10
it means that it is in mint condition
and includes its original box and papers.
Older watches can be 10/10 if we consider
them to be in mint condition for their
age. If a watch is just below this standard
or if it does not have official papers
as they have been misplaced then we
classify it as 9/10. We speak to clients
regularly to ensure that our marks are
fair and a true representation of the
watch. When a watch is new it will state
unworn in the condition box.
What does Unworn Mean?
If a watch states that is unworn it
means that the watch has been recently
purchased new, then sold to ourselves
without being worn. The watch will have
all the protective stickers and seals
still on the watch. The watch will also
have the manufacturers guarantee.
What are Authenticity Papers?
If a watch is for sale and it states
it has box and Authenticity Papers then
it simply means that The Swiss Watch
Co supply written authorisation that
the watch has been checked for Authenticity
and is a genuine Swiss Timepiece in
movement, case and bracelet (unless
stated otherwise). It is then signed
by our Managing Director. This is usually
because the watch has been sold to us
without Original Papers as they have
been misplaced.
Can we adjust the bracelet?
Yes! When you purchase a watch from
us you can give us details as to the
size of your wrist and we will adjust
the bracelet accordingly. To measure
your wrist please use our Watch Ruler.
On this page you will see a ruler that,
when printed off, is to scale. Wrap
this around your wrist to the required
length and let us know your measurements
- we'll do the rest. You'll also receive
any extra links removed with your watch
when it is delivered.
Can I claim any VAT back if purchasing
from overseas?
We are unable to purchase or sell watches
overseas. As we deal in pre-owned watches
the VAT has already been paid when the
watch was purchased originally and so
the price you see does not reflect VAT.
Our VAT Number is: 745 0833 33.
I live over-seas. Can I purchase or
sell to you?
Unfortunately no. We can only deliver
to and purchase from UK postal addresses
and Northern Ireland. This is due to
our insurance and in order to keep to
our guarantee.
Can I view before purchasing?
Yes. Although 80% of our watches are
sold mail order we do welcome clients
in to view watches prior to purchase.
We are not a shop though and watches
are not kept on the premises so if you
would like to view one please call our
sales team who will be happy to arrange
an appointment. For clients buying over
the internet we offer a 7 day money
back guarantee on Pre-owned watches.
We are unable to offer refunds on New
Watches purchased.
Can I get a valuation on my watch?
Yes. Simply fill in the Selling a Watch
form on this site (under the Contact
Us section) and we will get back to
you within 1 working day. We are unable
to offer valuations over the phone.
Can you keep a watch for me while I
think about it?
Yes we can. If you call us in regard
to a particular model that you are interested
in then we can put it On Hold for you
for 48 Hours. Call us for more details.
What forms of payment do we take?
We accept all major debit and credit
cards including Switch, Delta, VISA,
SOLO and Mastercard. We also accept
cheques and cash. We charge 2% on all
credit cards and 5% on AmEx. If you
have any Card not listed then please
call us to confirm.
What are my delivery options and how
long does it take?
For USA Mainland: If we receive your
order back by 3pm then delivery will
be made the following day, Tuesday to
Friday. We do not send out deliveries
over the weekend. Delivery is made by
Royal Mail Special Delivery and is insured.
This is included in the delivery charge
of £10GBP. If you wish to have
your watch delivered before 9am, the
delivery cost is £20.00 GBP. We
will call you the following day to confirm
that you have received your order. Watch
Winders will cost £15 for delivery
and will be sent by Parcelforce. Deliveries
can only be made to the account holder's
address and has to be signed for by
the account holder whom has paid for
the watch. Deliveries can be tracked
at all times so call us if you need
assistance.
Can I order watches from you?
When the watch is pre-owned you can
use the online request form and we will
contact you as soon as the model becomes
available. Please note that this is
not an ordereing service as we are unable
to guarantee the availability of pre-owned
pieces.
I would like to make a complaint, who
do I contact?
If you have any reason to complain (which
we are sure you won't!) please put your
complaint in writing via post or by
e-mail. The details are listed below.
We will acknowledge receipt of your
letter within 5 days and update you
as to the progress reguarly. We hope
to resolve any problems at the earliest
opportunity.
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